The gap
A small firm was sending every after-hours caller to voicemail. In personal-injury work, the caller who reaches voicemail calls the next firm on the list. That is the whole business leaking overnight.
What we built
A 24/7 intake assistant that answers, runs the conflict and qualification questions, and books a consult on the calendar for anyone who fits. Anything ambiguous escalates to a human in the morning with a clean summary.
The result
Booked consults went up 41% in the first month — measured against the prior quarter's baseline. Not because the firm got more leads, but because it stopped dropping the ones it already had.